FAQ

 

Paperless Billing Discount

Sign up for Paperless billing and receive $10 off your next monthly bill. 

Billing Options

What are my billing options? 

  • Physical Bill
  • Paperless (electronic invoice)
  • Physical Bill & Electronic Invoice

*Charges may apply to receive a physical bill each month. Call 877-579-9572 if you have questions concerning billing options. 

EFT

What is EFT?

EFT (Electronic Funds Transfer) is our autopay option allows you to use your debit/credit card or the information from your bank account to make payments. The electronic funds transfer takes place on the 18th of each month. This allows you the peace of mind of knowing you will not get behind or receive a late fee. We comply with all PCI compliance measures and best industry practices. Our customers privacy is their right and our duty.

How do I set up EFT? 
We can set EFT for your account over the phone by calling 540-925-2255, or you can sign up by logging into your E-Care account. Under the Welcome tab, select View/Edit Autopay Options, and follow the provided instructions. 

E-Care

What is E-Care?
E-Care is a feature that allows you to manage your account online.

How do I set up E-Care?
Call 877-579-9572, and allow one of our Customer Support Representatives to setup a login ID and password. 

How do I change my E-Care password?
Choose from the buttons below based on the type of service you have. Next, click the “Reset Password” button and follow the provided instructions.

FIXED WIRELESS | FIBER

TELEPHONE | DSL

Invoice Dates

We offer many convenient ways to make a payment, with no processing charges. You can pay online, over the phone, or in person at one of our MGW Authorized Payment Centers using any form of payment except American Express.

MGW Telephone (DSL & Telephone)

Due the 22nd of each month
Invoices printed on the 23rd of each month and should be received within 5 business days of printing.

MGW Networks (Fixed Wireless & Fiber)

Due the 22nd of each month
Invoices printed on the 1st of each month and should be received within 5 business days of printing.

 
 

Offices

Staunton

27 N Central Avenue, Staunton, VA 24401

 

Williamsville

16296 Indian Draft Road, Williamsville, VA 24487

 
 

Payment Dropboxes

Deerfield

957 Deerfield Valley Road, Deerfield, VA 24432

 

McDowell

8871 Highland Turnpike, McDowell, VA 24458