| FAQs |
|
|
|
New to MGW Networks?If you are looking for more information regarding the type of service you have the following links will provide you with additional information. Fixed Wireless: If you believe you have fixed wireless please read this how to guide for your service.
DSL Customers: If you live in the deerfield, mcclung, mcdowell, or williamsville areas you probabaly have DSL. To read this how to guide click on the view button.
How do I powercycle my modem and router?If you need to reset your connection, we highly recommend rebooting all of your equipment. Shut down your computer and unplug the power from your modem and router (if you have one). Leave everything off for at least 30 seconds. Plug your modem in first and allow it to re-establish its connection - wait at least 60 seconds. Secondly plug in your router and allow it to re-establish its connection - at least 60 seconds. Turn on your computer. Often this procedure is needed after power outages or "brown outs." We recommend the use of a battery backup or UPS to prevent this from occurring. These are available for purchase at our LIngo Networks Staunton Location. How do I hook up my broadband router?The direct line from your telephone jack should be connected to the LINE port on your broadband modem. A network cable should run from the broadband modem to the router. For a wireless connection, no other connecting cables are necessary; your computer should be able to pick up your wireless network signal. For a wired connection, a second network cable should run from the router port to the network plug on the computer. Will my computer access the Internet wirelessly?Your computer should access the Internet wirelessly if your computer is equipped with a wireless network card and you have access to a wireless network connection. A wireless broadband router can be used to establish a wireless network connection through your broadband modem. Routers are available for purchase at our Moorefield office. How do I make my Broadband connection wireless?Our Personal Computer Sales store offers wireless routers for purchase with configuration included. For more information please call 304-530-PC4U. Why can I not connect, only connect at a slow speed, or cannot stay connected?If you get disconnected frequently, check for one of these possible problems: DIAL-UP CUSTOMERS: If you are getting disconnected shortly after checking your email, you may need to check your email settings. In Outlook Express, click the Tools option in the Menu Bar, then click the Connection tab and remove the check in the Hang Up After Sending and Receiving box. In Outlook, click the Tools option in the Menu Bar, click on the Mail Set-Up tab, and remove the check from the Hang Up When Finished With Manual Send-Receive. If you are having problems getting connected or staying connected, check the jack your computer is using for any noise. Plug a corded phone into the jack and make a call. Listen for any noise (such as frying, cracking, or clicking) on the line. Be sure to stay on the line for several minutes as some noises can be intermittent. If the line is clear, you may also temporarily remove any piece of equipment between the modem and the wall jack (i.e. splitters or surge protectors). These devices may have gone bad or have taken an electrical surge and are preventing your connection. BROADBAND CUSTOMERS: If you are having problems getting connected or staying connected, check the phone jack that your DSL modem is using for dial tone and any noise. Plug a corded phone into the jack and make a call; if no problems are found, then hook the DSL modem back up and plug the corded phone into the phone port in the back of the DSL modem and make a call. Listen for any noise (such as frying, cracking, or clicking) on the line. Be sure to stay on the line for several minutes as some noises can be intermittent. If the line is clear, you may also temporarily remove any piece of equipment between the DSL modem and the wall jack (such as splitters or surge protectors). These devices may have gone bad or have taken an electrical surge and are preventing your connection. It is also important that filters be placed on all phone jacks in the house (phones, satellite TV's, fax machines, etc.), except for the DSL modem itself. DSL filters are available for no charge at our offices. If the problem persists, please call our main office at 877-579-9572. How do I check my MGW Webmail away from home?You can log onto our website at webmail.mgwnet.com from anywhere you have an Internet connection. You need your full username (including full email address) to access Webmail. Can I have multiple log-ins?Yes, MGW does allow two simultaneous logins, however the feature must be requested. Please contact us for details How do I change my MGW password?You may change your password by simply visit our MGW Web Portal at portal.mgwnet.com/main/ and clicking account management on the left side. How do I receive/send e-mail?You can access your MGW mail by visiting webmail.mgwnet.com and using your MGW e-mail address and password. Many different e-mail clients exist, for assistance in creating an account using specific program, please contact Tech Support at 877-579-9572. I don’t have a dial tone on my telephone line.Use a corded telephone to test for dial tone. Corded telephones receive their power from the telephone circuit. Other electrical issues may be present with cordless phones that might prevent you from hearing a dial tone. Make sure all connections between the telephone base and the handset are secure as well as the connection from the telephone base to the wall jack. To determine if the connection problem is within the house, open the telephone box on the outside of your house and plug in a corded telephone and check for dial tone. If you have dial tone at this point, the connection problem is somewhere within your home. I have noise on my line. What can I do to determine what the problem is? If you have another phone or fax machine in the house, check it to see if the problem exists on it as well. Unplug all of the phone connections in the house and then plug them in one by one to see which phone or connection is causing the problem. Do not forget fax machines, satellite receivers, computer modems, and other devices connected to the phone line as these can also be the source of a problem. How do I troubleshoot telephone service problems on my own before callng MGW?Telephone service problems can occur at any point from the telephone exchange to your home telephone equipment. MGW Telephone, is responsible for maintaining the lines up to the Network Interface Box (NID) at your house. The NID Box is a small gray plastic box labeled “Telephone Network Interface” located on the outside of your house. Troubles caused by the lines or equipment beyond the NID box are the customer’s responsibility. You, the customer, own the phone(s) and wire on the inside of your home and from the NID box to your premise. If you have a telephone trouble please follow these instructions below, or call our office for assistance: • Locate the NID on the outside of your home If you have a strong, clear dial tone at the NID, there may be a problem with your inside wiring or equipment. In that case, you need to unplug all telephones, answering machines, caller ID boxes, etc., and check them one at a time. And remember... cordless telephones are frequently the cause of service problems inside the customers’ homes. If there is no dial tone or you still experience the same problem at the NID box, the problem is in MGW's lines or equipment. At that time you can call one of our business offices to report the problem. How do I apply for Phone Service?If you are interested in applying for phone service please give us a call at 877-579-9572 to sign up for service or make changes to your existing service. |
