Call Center Services and Technical Support

 Our first line of defense, the technical support team, is here to better serve you. They handle issues from e-mail to loss of service. Our call centers are locally based and are top notch in the services they can offer.  Best of all this service is already included in any of the Internet packages including dial-up, wireless Internet, fiber, and DSL. These computer experts will talk you through the most complex issues right in your very own home. If you are experiencing a problem please call: 877-579-9572 for one of our MGW Networks Technical Support Centers. MGW currently supports two call centers in Augusta County. 

You can now chat with an agent simply by visiting our home page and entering your name into the box on the right hand side of the page. If an agent is currently not available the system will advise an agent of your question. 

Tech Support

Electronic Education/Tech Time:

Also close to the heart of MGW is the yearning to provide education to its customers. MGW understands that technology can be complicated and unruly at times. We offer education class in a one-on-one setting with a highly skilled technician. MGW can teach anything from software use to basic computer navigation, setup, and use. Call today to setup your appointment.  Margaret Fuller once said, “If you have knowledge let others light their candles at it”.

*For all afterhours or weekend troubles that require a technician to be called out, MGW reserves the right to charge the subscriber an after hour/ weekend rate of $50 trip charge followed by a $75 hourly rate.